Frequently asked questions
Not here? Call or message us on +590 690 61 58 90.
Booking
How do I book?
Through the form on this site, by phone or WhatsApp on +590 690 61 58 90, or by email. Give us your dates, the number of passengers and where you are staying; we reply with availability and the price. The booking is firm once you have accepted our offer in writing and we have confirmed it.
Can I pay online?
No. No payment is taken on this site. Payment terms are stated on the quote you receive before you commit.
How far in advance should I book?
As soon as your dates are set. We have few vehicles, and the high season runs from December to April.
Can I cancel?
Cancellation terms are stated on the quote, so you know them before you book. French law provides no cooling-off period for passenger transport or for leisure activities on a fixed date, which is why we set these terms out in writing.
Transfers
What if my flight is delayed?
Give us your flight number when you book: the meeting time is the actual arrival time. If the flight is rescheduled or cancelled, let us know as soon as you can. The waiting time included in the price is stated on the quote.
Where do I meet the driver at the airport?
At the meeting point given in your confirmation, outside the terminal. You also have the number to call or message on WhatsApp if anything changes.
How much luggage can we bring?
Tell us the number of suitcases and any bulky items (board, pushchair, folding wheelchair). We choose the vehicle accordingly and warn you if something will not fit.
We are travelling with young children.
Give us their ages in your request. Children must travel in a suitable seat; we will tell you what we can arrange.
Do you serve the cruise port and ferry terminals?
Yes: the cruise terminal and Bergevin ferry terminal in Pointe-à-Pitre, the Bas-du-Fort marina, and the docks at Trois-Rivières and Saint-François.
Day tours
Are entrance fees and meals included?
No. Our price covers the vehicle, the driver and fuel. Site entrance fees, meals, boat trips and activities are paid on the spot to those who provide them. Each tour page lists them.
Can we change the schedule?
Yes. The tours are starting points: you can drop a stop, add one or stay longer somewhere, as long as it all fits in the agreed duration. Tell us when booking or on the day.
Does the driver show us round the sites?
Your driver takes you there, drops you at the entrance, waits for you and advises on how to organise the day. He or she does not give commentary inside the sites, which offer their own visits.
Do you offer trips to Les Saintes or Marie-Galante?
We drive you to the ferry dock and pick you up when the boat returns. You book the crossing directly with the ferry company.
What if it rains?
Showers are frequent on Basse-Terre and seldom last. We adapt the order of the stops. If a weather warning is issued, the tour is postponed or cancelled, and anything paid for a service we cancel is refunded.
One of our party has reduced mobility.
Describe the situation: difficulty getting into a vehicle, walking stick, folding wheelchair. We will tell you frankly what is possible with our vehicles and which tours involve the least walking.
Can we take a tour during a cruise call?
Yes. The Pointe-à-Pitre, memory and markets tour starts at the terminal and fits in a morning. To go further afield, give us your docking and all-aboard times and we will tell you what is realistic.